Privacy Policy

Last updated: January 16, 2024

Introduction

Exness (“we” or “us”) respects the privacy of users (“you”). This Policy explains how we collect, use, disclose and protect your personal information. Please read this Policy carefully.

The Information we Collect

We collect personal and non-personal information from you when you use our website, mobile applications, products, services, content, features, technologies or functionality offered on our website or applications, attend our events or otherwise interact with us.

Personal information is information that can be used to identify you, either on its own or in combination with other information. Non-personal information does not specifically identify you, but may include usage, device, and browser data.

Personal Information

The personal information we collect about you may include:

Contact details – such as your name, email address, postal address, phone number and other contact information.
Account details – such as your username, password and other credentials used on our website or apps.
Demographic information – such as your age, gender, country and preferred language.
Financial information – such as your income, assets, investment experience and bank details when you open an account.
Identity documents – such as ID cards, passports, driving licences and utility bills.
Communication records – such as emails, phone calls, chat logs and other communications between you and Exness.
Marketing preferences – such as your consent, subscriptions, cancellations and communication preferences.
Survey responses – such as feedback from surveys we run.

Non-personal information

Non-personal information we collect about you may include:

Device Data – such as IP addresses, device type, operating system, browser type, browser settings, the web pages of our Site you have visited, and the content and ads you have interacted with.
Usage Data – such as authentication data, security questions, clickstream data, referring URLs and data about your interaction with our Website, products or services.
Location Data – such as your device’s GPS signal, WiFi signal or network location that may transmit information about your location.
Cookie and Tracking Technology Data – such as cookies, web beacons, pixel tags, log files, local storage and other technologies to collect information about your browsing activities.

How We Use Your Information

We may use your personal and non-personal information for the following purposes:

To provide our Services, operate our Platform, and oversee account activity.
To analyze user behavior and improve our products, services, and operations.
To communicate with you about your account, customer service, promotions, surveys, newsletters, offers, and events.
To market our products and services – based on your communication preferences.
To personalize content and experiences based on your preferences.
To improve the navigation, performance, and security of our Website.
To detect and prevent fraud, abuse, security risks, and collect fees based on our contractual terms.
To comply with legal and regulatory requirements.
To resolve disputes, enforce our agreements, and as otherwise required by law, regulation, or other governmental authority.

We only process your personal information if we have a legal basis to do so. This may be to fulfill our contractual obligations to you, where you have consented to the use of your information, to comply with the law, legal requests, legal process, or to operate our services and communicate with you based on legitimate interests.

How we share your information

We do not sell your personal information. We only share your personal information in limited circumstances, including:

With third-party service providers who assist us with parts of our business operations.
With law enforcement, government authorities, and private parties, as required by law.
If we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in the course of an investigation.
In the event we sell or transfer all or a portion of our business or assets (including in connection with a merger, acquisition, reorganization, or sale of assets)

We may share aggregated or de-identified information with third parties that does not directly identify you.

Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixel tags, log files, local storage, and other tracking technologies to collect information about your use of our website and online services. This allows us to personalize your online experience, analyze trends, track your preferences, secure our services, and provide relevant advertising.

You can control cookies through your browser settings and other tools. Rejecting cookies may result in a reduced experience on our website.

Save Data

We retain your personal information for as long as is necessary for the purposes set out in this policy, as long as we have an ongoing relationship with you. We may retain some of your information as required by law or for legitimate business purposes after your ongoing relationship with us has ended.

Third-party Websites and Services

Our Website and Services may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. This Policy does not apply to third-party websites. Please review the privacy policies on those websites for information on their privacy practices.

Security of Your Information

We use technical and administrative security measures to protect your information from unauthorized access, theft, loss, or misuse. These measures include encryption, password protection, securing databases, and restricting access. While we work hard to protect your personal information, no system can be completely secure.

Your rights

You may have certain rights in relation to the personal information we hold about you, in accordance with local law. These rights may include obtaining a copy of your data, requesting corrections or deletion, objecting to certain types of processing, withdrawing your consent, and opting out of communications. If you would like to make a request relating to these rights, please reach our Data Protection Officer using the contact information provided below.

International Data Transfer

We are a global company and may transfer your personal information to recipients in countries other than your country of residence, including the United States. We ensure that your data is protected during transfer through legal and security safeguards.

Changes to this Policy

We may change this policy from time to time. We will post any changes to our Privacy Policy on this page with an updated version date. Your continued use of our website or services constitutes your acceptance of this policy and any updates.

Contact us

If you have any questions about our practices or this Policy, please contact us at:

Exness Privacy Office

Email: privacy@ex